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SHIPPING & RETURNS

COVID-19 SHIPPING INFORMATION UPDATE

Due to COVID-19 safety protocols in our Distribution Center, most orders will ship within 2-4 business days after the order is submitted. Orders with priority shipping will be processed on the same day if received by 3pm EST (excludes weekends and holidays).

Ground Shipping: $12.95 per item

Express Shipping: $24.95 per item

At this time we do not ship within the contiguous United States to addresses in Hawaii, Alaska and Puerto Rico. 

Express: Orders placed by 3pm EST (Monday through Friday) will be delivered in 2 business days.

Returns:

You may return the product(s) within 7 days even without giving us a reason at your cost, as long as your package and ordered items are unused, unopened and in the same condition as received.

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply you must inform us (by post, phone or e-mail only) within the seven day period. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.

The Cardboard Magic USA Team are happy to assist you with any questions you may have. For more information you can email us on usa@cardboardmagic.com

 

Privacy & Security Policy:

Please review our full Privacy Policy below before using our Channels, but here is a summary of some important information:

 

How Does Cardboard Magic USA Use the Information it Collects?

When we collect or receive information about our users and customers, we primarily use this information in connection with your relationship with our Cardboard Magic brand, including making it possible for you to use the features of our Channels and to provide you with special offers and content we think will most interest you. California residents, see "California Privacy Rights”

 

Sharing Information with Other Third Parties?

While we share non-Personal Information we collect (such as information about how visitors interact with our Channels and hashed or de-identified information) with third parties in our discretion, we share Personal Information only as described in our full Privacy Policy, below. You can tell us not to share your Personal Information with unaffiliated third parties for their own direct marketing purposes by us; please notify customer service.

 

What if I am a Resident of California?

If you are a resident of California, please see "California Privacy Rights”

Information We Collect

Through various features on the Channels, we may collect personal information, which is information that is linked to a specific, identifiable individual ("Personal Information"), such as first and last name, email addresses, postal addresses, and telephone numbers. We may also collect other information about you, such as payment card data or other payment information, information about your purchases and other transactions with us, demographic information (e.g., ZIP code/postal code, or similar information), information about the device you are using to access the Channels, and information about your preferences and interests.

If we combine demographic, preference or similar information with the Personal Information we collect, we will treat the combined information as Personal Information under this Privacy Policy. The information we collect may be provided by you or by a third party, or may be collected automatically.

 

Information You Provide

We may ask you to provide certain information to us (including your Personal Information) when you use the Channels. For example, you may give us your information when making a purchase or completing another transaction, interacting with customer service (including live chat), and through interactive features.

 

Social Networking Features

Functionality on the Channels may permit interactions that you initiate between the Channels and a third-party service such as Facebook ("Social Networking Features"). Examples of Social Networking Features include enabling you to "like" or "share" content from the Channels or to "like" or "share" our page on a third-party service; to automatically or selectively show your social media posts on the Channels; and to otherwise connect the Channels to a third-party service. If you choose to share content or to otherwise post information through the Channels to a third-party service, or vice versa, that information may be publicly displayed. Also, both we and the third party may have access to certain information about you and your use of the Channels and the third-party service. In addition, we may receive information about you if other users of a third-party service give us access to their profiles and you are one of their "connections" or information about you is otherwise accessible through your profile or similar page on a social networking or other third-party service. The information we collect in connection with Social Networking Features is subject to this Privacy Policy. The information collected and stored by the third party remains subject to the third party's privacy practices, including whether the third party continues to share information with us, the types of information shared, and your choices with regard to what is visible to others on that third-party service.

 

Information the Channels Automatically Collect When You Interact with Us

Cardboard Magic USA and our third-party service providers, including analytics providers, advertisers, and third-party content providers, may automatically or passively receive and record certain information about your use of the Channels whenever you visit or interact with the Channels, such as: your IP address, mobile device identifier, or similar device identifier; browser type; type of device you use to access the Channels; the domain name from which you arrived at the Channels; the time of day you visit our Channels; Location Data (defined below); and specific pages or areas of the Channel through which you navigate and how you interact with those pages or areas ("Usage Information"). This information helps us create a better experience for our users and provide you with targeted advertising. Please see the "Online Advertising and Analytics Providers" section below for more information about how to control the use of your Personal Information for the purposes of advertising.

We may capture and record or infer certain location data regarding your use of the Channels and your travels ("Location Data"). We may link that Location Data to other information that you provide to us or that may be accessed in connection with your use of the Channels. We may directly collect precise Location Data from the device you use to access the Channels if you have opted-in to such collection through your browser. You may be able to turn off the collection of precise Location Data through your device settings. However, please note that we may still be able to infer your approximate location through other information we collect, such as IP address.

The methods used to collect Usage Information may include:

 

Cookies and Local Storage

"Cookies" and local storage are pieces of information (data files) transferred to an individual's browser on their device when the device is used to visit a Channel. These technologies are able to store a unique identifier for a device to allow a certain Internet site to recognize the device whenever the device is used to visit the site. These technologies may be used for many purposes by us and our third-party service providers, such as automatically collecting Usage Information, enabling features, remembering your preferences, and providing you with targeted advertising elsewhere online. If you do not want to accept cookies, you can block them by adjusting the settings on your Internet browser. You can find more information about cookies and how they work at allaboutcookies.org.

Certain browsers or browser add-ons, such as Adobe Flash, may provide additional local data storage mechanisms that are used in a manner similar to cookies, and some of the content included on our Channels may make use of this local storage. For example, a Flash cookie is a data file placed on a device via the Adobe Flash plug-in that may be built into or downloaded by you onto your device. Flash cookies may be used for various purposes, including, without limitation, enabling a Flash feature and remembering your preferences. For more information about Flash and the privacy choices Adobe offers, visit macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html. If you choose to disable cookies, to adjust your Flash privacy settings on your device, or to otherwise restrict local storage, some features of the Channels may not function properly, including the shopping cart and ordering processes.

Our Use of Information

We may use information collected from or about you, including your Personal Information and Usage Information, to: · process a transaction (through our Channels or in our stores) or your account registration, verify your identity or eligibility, and send you confirmations and receipts; · send you information and special offers from us, our advertisers, or third-party business partners; to contact you regarding any problems with your merchandise order or account; and to respond to your inquiries and provide customer service related to your use of the Channels; · administer and manage our affiliate program, through which third parties make money by referring customers to our Channels; · protect each party from errors, misuse of the Channels, fraud, or any criminal activity; · help us serve you better, including personalizing your shopping experience and tailoring content, recommendations, and offers we display to you, including advertisements, both on the Channels and elsewhere online; · improve the Channels or our products and services and for legal, regulatory and internal business purposes; · detect and troubleshoot problems, resolve disputes, and enforce applicable agreements and policies for the Channels; and · fulfill any other purpose consistent with this Privacy Policy or for purposes disclosed to you at the time of collection or with your consent.

Sharing of Information

We may share non-personal information, such as Usage Information, hashed or otherwise de-identified data, and aggregated user statistics, with third parties in our discretion. We may share the information we have collected about you (including Personal Information) in the circumstances described below or elsewhere in this Privacy Policy, as disclosed at the time you provide information or otherwise with your consent.

 

Affiliated and Unaffiliated Third Parties for Direct Marketing

Cardboard Magic USA may share your information, including Personal Information, with our affiliates and subsidiaries, for business, analytical, and operational purposes. We also share Personal Information with these affiliated companies so that they may contact you with their own direct marketing. You may opt out of our sharing Personal Information we have collected about you with third parties for their direct marketing purposes by contacting customer service.

 

Third Parties Providing Services on Our Behalf

We may use third-party service providers to perform certain services on our behalf, such as hosting the Channels or Channel features, delivering packages, processing credit card payments, processing transactions and fulfilling orders, removing repetitive information from customer lists, providing customer service, providing website usage analytics, providing search results and links (including paid listings and links), providing targeted advertising, sending email, direct mail or other communications, providing marketing assistance and data analysis or enhancement, or performing other administrative services. We may give these service providers access to your information (including Personal Information) so that they can carry out the services they are performing for you or for Cardboard Magic USA.

 

When You Agree to Receive Information from Third Parties or Request That We Share Your Information

You may be presented with an opportunity to receive information or marketing offers from one or more third parties. If you agree at that time to have your Personal Information shared, your Personal Information will be disclosed to that third party (or parties) and will be subject to the privacy policy and practices of that third party. We are not responsible for the privacy policies and practices of third parties, and, if you later decide that you no longer want to receive communications from a third party, you will need to contact that third party directly. You also may request, sometimes through your use of an interactive feature or third-party application, that we share information about you with a third party, and we will typically do so under those circumstances.

 

Administrative and Legal Reasons

Cardboard Magic USA reserves the right to use or disclose any information (including Personal Information) as needed to satisfy any law, regulation or legal request; to protect the integrity of the Channels; to fulfill your requests; to cooperate in any law enforcement investigation, an investigation on a public safety matter, or an investigation into claims of intellectual-property infringement; to protect and defend the legal rights or property of Cardboard Magic USA, affiliates, any Channel or its users, or any other party; or, in an emergency, to protect the health and safety of our users or the general public. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

 

Third-Party Links and Content

The Channels may link to or incorporate websites, advertising or content hosted and served by third parties over which we have no control and which are governed by the privacy policies and business practices of those third parties, including the bank that operates our private-label credit card programs. Cardboard Magic USA is not responsible for the privacy practices or business practices of any third party.

 

Online Advertising and Analytics

We may work with network advertisers, ad agencies, analytics service providers, and other vendors to serve our advertisements on third-party websites, apps, and elsewhere online and to provide us with information regarding use of and traffic on the Channels (including without limitation the pages viewed and the actions users take when visiting the Channels) and the effectiveness of our advertisements. For example, if you click on an advertisement for Cardboard Magic USA, our service provider(s) may be able to tell us the advertisement you clicked on and where you were viewing the advertisement. The advertisements you see may be served by one or more third parties, who may use information about your activities on the Channels, and other websites and services you visit across the various devices you use, to provide you targeted advertising based upon your interests. Our service providers may collect certain information about your visits to and activity on the Channels and other websites and services and may use this information to target advertising to you.

These service providers may set and access their own tracking technologies on your device (including without limitation cookies and web beacons) and may otherwise collect or have access to information about you (such as Usage Information and device identifier). Some of these parties may collect Personal Information over time when you visit the Channels or other online websites and services. Cookies and web beacons, including without limitation those set by third-party network advertisers, may be used to (among other things): target advertisements, prevent you from seeing the same advertisements too many times, and conduct research regarding the usefulness of certain advertisements to you. We may share certain information such as device identifiers, Usage Information, records of transactions you conduct on our Channels or offline, and de-identified information with third-party advertising companies, analytics providers, and other vendors for advertising and analytics purposes. In addition, we and our third-party service providers may use this information to perform matching with third-party cookies in order to provide targeted online marketing.

We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Channels and report on activities and trends. This service may also collect information regarding the use of other websites, apps, and online resources. You can learn about Google's practices by going to google.com/policies/privacy/partners, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at tools.google.com/dlpage/gaoptout.

Please note that this is a cookie-based opt-out, so it is specific to the browser through which you opt out. If you clear/delete the cookies on your device and/or browser or use a different device or browser, you will need to opt back out using the link above. Please note opting out through these mechanisms does not opt you out of being served advertising. You will continue to receive non-targeted advertisements while online.

 

Security

We employ commercially reasonable security methods and technologies to help secure your Personal Information, including physical, technological, and organizational protections. However, no system can be guaranteed 100% secure. We therefore cannot ensure or warrant the security of any information that you transmit to us, or that we transmit to you, or guarantee that it will be free from unauthorized access by third parties. You use the Channels and provide us with information at your own initiative and risk.

This site uses a secure server (SSL) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

Our order form asks users to enter sensitive information (such as credit card number), which is encrypted and protected with the best encryption software in the industry—SSL. SSL is designed to render information unreadable should anyone try to intercept it.

Please note: Email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.

Accessing and Updating Your Personal Information and Your Choices

A registered user of a Channel has the right to request the removal of certain content that (s)he has publicly posted on the Channel. A user can request that we remove content (s)he has previously posted by contacting us using the information listed in the "Contact Us" section below. When submitting a request, please be sure to include your full name, email address, and information sufficient to permit us to locate the User Submission(s) for which you are requesting removal (e.g., for product reviews, a URL of the product page and the user name under which you posted your review). In some cases, we may remove only your Personal Information, but maintain the rest of your User Submission. Note that any removal of your public postings in accordance with these procedures does not ensure complete or comprehensive removal of the content or information you posted, which may persist in archival records or may have been copied by third parties while publicly accessible.

Cardboard Magic USA will make requested changes in our active databases as soon as reasonably practicable. Note, however, that we may retain information that you have updated or changed for internal or administrative purposes. Public postings that you have made (if any) will generally not be removed as a result of updating or deleting your registered account (unless you also follow the procedure for removing such posts as described above).

You have a right to request access to your Personal Information and to request a correction to it if you believe it is inaccurate. If you have submitted Personal Information to Cardboard Magic USA and would like to have access to it, or if you would like to have it corrected, please contact us using the contact information provided below. In some cases, we may not be able to allow you to access certain Personal Information, for example if it contains Personal Information of other persons, or for legal reasons. We may require you to verify your identity before allowing you to access your Personal Information.

You can unsubscribe from marketing emails through the opt-out mechanism included in each marketing email we send to you. To opt-out of direct enhanced online advertising provided by us, please notify customer service.

Note that we reserve the right to send you certain email or postal communications relating to your use of our Channels, service announcements, notices of changes to this Privacy Policy or our other terms, or similar administrative or transactional messages, and these transactional account messages may be unaffected if you choose to opt-out from marketing communications.

California Privacy Rights

As stated above in this Privacy Policy, Cardboard Magic USA does not share personal information with third parties for their direct marketing purposes (as defined by California Civil Code Section 1798.83) unless we give you choice (an opt-out) before sharing with those third parties.

If you are a California resident and you have questions about our practices with respect to sharing information with third parties for their direct marketing purposes and your ability to exercise choice, please send your request by email contacting customer service. You must put the statement "Your California Privacy Rights" in the subject field of your email or in the address line of your envelope. You must include your name, street address, city, state, and ZIP code. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.

Contact Us

If you have any questions regarding our Privacy Policy, please contact customer service.